Maruti Suzuki India Limited has expanded its after-sales footprint with the addition of a record 502 new service touchpoints in FY2025–26, marking the company’s highest-ever network expansion in a single financial year.
With this, Maruti Suzuki’s total service network has grown to 5,926 touchpoints, spanning over 3,000 cities and towns across India. The expansion reflects the company’s continued focus on strengthening customer convenience and accessibility throughout the ownership lifecycle.
The newly added facilities include a mix of formats such as ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), along with innovative formats like Service-on-Wheels and Bodyshop-on-Wheels, aimed at delivering flexible and doorstep service solutions.
Commenting on the development, Mr. Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki India Limited, said that easy access to service and spare parts remains a key factor in enhancing customer confidence. He added that as customer expectations evolve, the company is continuously innovating its service formats to ensure support is always within reach—whether at workshops, at home, or even during travel.
Maruti Suzuki plans to further scale its network to around 8,000 touchpoints by FY 2030–31, reinforcing its long-term commitment to customer satisfaction.
The company’s service journey dates back to 1983, with its first workshop, and it took nearly 14 years to reach 1,000 touchpoints. In recent years, however, expansion has accelerated significantly, with nearly 2,000 new touchpoints added over the past five financial years, highlighting a sharper focus on building a widespread and responsive service ecosystem.
