Mercedes-Benz today announced a bouquet of service offerings and initiatives aimed at elevating the luxury ownership experience and lowering total cost of ownership for customers. The company introduced India’s first AI-powered automated Vehicle Scanner at the Landmark Cars service facility in Mumbai, digitalising vehicle condition assessment at service reception for a faster, more transparent experience. […]
By Ravichandran Srinivasan In the luxury automotive business, after-sales service plays a pivotal role in shaping customer loyalty and long-term brand affinity. As vehicles become increasingly connected and electrified, dealerships are investing in advanced workshop capabilities, digital technologies and personalised customer engagement to deliver a seamless ownership experience. In this interview with Aftermarket & Service, […]
Workshop solutions, product safety and new additives characterize this year’s appearance at the world’s leading trade fair for the automotive aftermarket Today’s workshops are facing the challenge of maintaining increasingly complex vehicle technology efficiently and at the same time operating economically. Solutions are required that simplify and speed up processes, avoid errors and make daily […]
Tesla India has announced the opening of its first Tesla-Approved Body Shop in Pune, strengthening after-sales service support for owners across Maharashtra. The facility offers professional collision repair and bodywork to Tesla standards, genuine Tesla parts, software-aware diagnostics, and service by trained technicians — reducing downtime and bringing peace of mind to Tesla owners in […]
In a market where workshop efficiency directly determines profitability, eight minutes per set of four wheels adds up faster than most shop owners realise. They say the partnerships that last are not built on contracts alone, but on careful judgment, mutual respect, and a shared belief in what is possible. That belief was tested and […]
South India’s premier platform for auto components, aftermarket products, accessories and EV solutions is set to return to the Chennai Trade Centre, Nandambakkam, from 31 July to 2 August 2026. The Auto Components & Aftermarket Show 2026 has secured the backing of leading automotive associations across Tamil Nadu, Karnataka, Kerala, Andhra Pradesh and Telangana, underlining […]
PPS Motors, part of one of India’s largest automobile retail conglomerates, announced the inauguration of a new Mahindra touchpoint in Pune, strengthening its presence in Maharashtra. The facility was inaugurated by Mahindra & Mahindra officials Aman Malik, National Sales Head, Gaurav Beohar, Zonal Sales Head (West), Prabhakar Jakkan, Regional Sales Manager, Pakshal Shah, Chief of Staff, PPS […]
Maruti Suzuki India Limited, with support from its dealer partner, has announced the inauguration of its 6,000th service touchpoint in India. The milestone service facility inaugurated in Kozhikode, Kerala, reflects Maruti Suzuki’s continued focus on bringing quality after-sales support closer to customers through accessible and reliable service touchpoints. Maruti Suzuki’s service touchpoints are available in more than 3,000 cities and towns. Located on Koya Road […]
Having grown alongside India’s rapidly expanding automobile industry, SDH Logistics and MMM Logistics today serves nearly 90% of the country’s leading passenger vehicle manufacturers through a fleet of over 1,100 commercial vehicles. In an exclusive interview with MOTORINDIA, Owner & Managing Director Mr. Manjeet Singh shares how a trusted partnership with Eicher, built on reliability, […]
By Ravichandran Srinivasan In an increasingly competitive automotive landscape, the key to sustained success for car dealerships lies in optimizing both sales and after-sales operations. While attracting new customers remains vital, the real profitability often hinges on how effectively dealerships manage their service departments and after-sales services. The ability to streamline processes, enhance customer satisfaction, […]
For the third time, Automechanika Frankfurt will kick off on 8 September 2026 with its CEO Breakfast, bringing together international leaders from the automotive and supplier industries in an exclusive setting. This year’s event will feature Dr Bertrand Piccard – visionary explorer, innovator and pioneer of sustainable technologies. In his keynote address, Dr Piccard will […]
AbhiBus, the bus ticketing arm of ixigo, has launched an industry-first Roadside Assistance programme aimed at supporting passengers in the event of a bus breakdown during their journey. Under the new initiative, if a bus booked through AbhiBus breaks down en-route, the platform will arrange an alternative cab within 45 minutes at no additional cost […]
The carmaker wants to change how India thinks about car servicing, intending to make owning a Skoda feel less like a responsibility and more like a pleasure. For most car owners, taking a vehicle in for service is not exactly something to look forward to. You drop it off in the morning, make alternate arrangements […]
For York, strengthening its aftermarket presence has become as critical as expanding its product portfolio. Continuing its focused push in the East, the company has further reinforced its service network with the inauguration of a new facility in Jamshedpur, following its earlier expansion in Jharsuguda. Gurumukh Singh, Managing Director, York Transport Equipment (India) flanked by […]
VST Motors has closed 2025 on a positive note, registering a stronger performance compared to the previous year, driven by improved market sentiment and a sharper alignment with evolving customer needs. The company witnessed a significant uptick in demand post the GST reduction in September, particularly in the commercial vehicle space, where growth in the […]