The new touchpoints, opened in the Northern, Southern, and Western regions, will add over 40 mechanical bays, close to 300,000 sq. ft. of workshop space to existing network
Daimler India Commercial Vehicles (DICV) has inaugurated 10 new touchpoints for BharatBenz commercial vehicles in an online event celebrating Diwali. Together the new facilities will add around 300,000 sq. ft. of workshop space including more than 40 mechanical bays, increasing the network’s monthly service capacity to over 40,000 vehicles a month and significantly improving the brand’s reach in regional areas.
Satyakam Arya, MD & CEO, DICV, said: “As our made-for-India brand BharatBenz reaches new heights, we continue to invest in the future. The ten new touchpoints we open today reflect our commitment to our customers and our confidence in the growth of the local CV market.”
The new touchpoints are located in Muzaffarnagar and Kotputli in the Northern region, Marthandam, Namakkal, Mallanna Sagar, Koothattukulam, and Haripad in the Southern region and Mehsana, Rajnandgaon and Mahad in the Western region. The locations were strategically chosen to cater to various customer segments; Rajnandgaon is a major buyer of tippers, Muzaffarnagar is an important market for tractor trailers and rigids, Mallana Sagar is an irrigation project and Namakkal is one of the biggest transportation hubs in the country. Mehsana, an industrial hub, is a major market for tankers.
Rajaram Krishnamurthy, Vice President – Marketing, Sales, and Customer Services, DICV, said: “Our growing pan-India network is now even more robust. These touchpoints are located on leading national and state highways, improving our coverage of the golden quadrilateral. Each facility is equipped with skilled manpower, diagnostics tools, spare parts and a mobile service van to proactively attend breakdowns. BharatBenz customers can now enjoy even greater peace of mind.”
In September this year, DICV announced plans to grow their BharatBenz dealer network by 10%, exceeding 250 outlets by the end of 2020. With the opening of these new touchpoints, the company moves a step closer to their goal of cutting distance between dealerships from 160 km to 120 km. In some regions, such as Kerala, the distance between touchpoints has been reduced to 70 km.