Mercedes-Benz India has strengthened its retail presence in Andhra Pradesh with the inauguration of a new 1S luxury dealership in Visakhapatnam, reinforcing the brand’s focus on expanding its footprint across emerging luxury car markets in India. Operated by Silver Star, the newly opened showroom is strategically located on the Chennai–Kolkata Highway at the Visakhapatnam Marriott […]
India’s auto dealership ecosystem is at a turning point—becoming more structured, data-driven and future-ready, with resilience and collaboration shaping a more balanced, modern retail landscape. Walk into any car showroom in India and what you see is polished, organised and customer-focused. But behind that neat front lies a much more complex and evolving ecosystem—one that […]
By Ravichandran Srinivasan In an increasingly competitive automotive aftermarket landscape, dealership success is no longer defined by volumes alone, but by the ability to deliver consistent quality, optimise throughput, and build long-term customer relationships. At the forefront of this transformation is Harkirat Singh, Managing Director of Gulzar Motors, whose dealership network has emerged as a […]
Company is reimagining Aftersales Excellence through Digitalisation, Network Expansion and Customer-Centric Service By Ravichandran Srinivasan India’s luxury car market is evolving at a rapid pace, driven by a younger, more aspirational customer base, increasing digital adoption, and a growing appetite for premium experiences beyond metro cities. At the same time, the shift toward electrification and […]
Mahindra’s Truck and Bus Business has inaugurated a new state-of-the-art 3S dealership in Chennai, Tamil Nadu. With 12 service bays, the facility can service more than 15 vehicles per day while also providing driver lodging, 24-hour breakdown assistance and AdBlue availability. Speaking on the occasion, Vinod Sahay, Chairman – SML Mahindra and Mahindra Advanced Technologies & […]
Daimler India Commercial Vehicles (DICV), a wholly-owned subsidiary of Daimler Truck AG, has announced the inauguration of three new BharatBenz service centers across the Bundelkhand region of Uttar Pradesh. The new workshops at Jhansi, Kabrai and Chitrakoot will be operated by PPS Trucking – part of one of the country’s most widely spread automobile conglomerates. […]
Overall, the results underline Maruti Suzuki’s strong market position, even as capacity constraints highlight the need for further production expansion to meet rising demand. Maruti Suzuki India Limited has reported a record-breaking financial performance for FY2025–26, driven by strong demand in the domestic market, particularly in the second half of the year following GST reductions. […]
Kia India has introduced a new digital feature, Digital Passport, aimed at simplifying vehicle ownership and enhancing transparency through a unified, data-driven vehicle health report. Integrated within the Kia Connect app under the “New Services” tab, the feature provides customers with a secure and comprehensive view of their vehicle’s lifecycle. The service is offered on […]
Daimler India Commercial Vehicles has strengthened its after-sales network in the Northeast with the inauguration of a new BharatBenz service centre in Silchar, Assam. Operated by PPS Trucking, the facility marks a strategic expansion aimed at improving service accessibility in a region witnessing growing commercial vehicle movement. Located on the Silchar Bypass near ISBT on […]
In a move aimed at strengthening its customer-centric strategy and expanding into emerging luxury markets, Mercedes-Benz India has inaugurated a new state-of-the-art service facility in South Goa. Located in Margao, the facility marks the brand’s first dedicated service presence in the region and its second outlet in the state. The new facility, operated by Counto Motors, complements […]
Toyota Kirloskar Sundaram Mobility Pvt Ltd (TKSM) has entered the multi-brand pre-owned car market with the launch of its first UTrust outlet in Whitefield, Bengaluru, marking a new phase in its efforts to build a full vehicle lifecycle mobility ecosystem. The new retail format signals Toyota’s intent to go beyond new car sales and create […]
Nissan Motor India has kicked off 2026 with an aggressive retail expansion, opening 54 new customer touchpoints across the country in the first quarter of the calendar year. This multi-city rollout marks a key milestone in the company’s India growth strategy, aimed at strengthening accessibility and deepening market reach. The newly added facilities include a […]
Ather Energy has significantly expanded its retail presence in India, crossing the milestone of 700 Experience Centres (ECs) nationwide. The company added over 350 new centres in the past year, effectively doubling its network from 351 centres as of March 2025, strengthening its reach across both existing and emerging markets. This aggressive expansion has played […]
Ultraviolette has announced a strategic partnership with Elektrorider, appointing the company as its official importer and distributor across six Central European markets—Hungary, Croatia, Slovakia, Romania, Slovenia and the Czech Republic. With this move, Ultraviolette expands its presence to 19 European countries, strengthening its global growth strategy under its ‘Make in India, for the World’ vision. […]
By Ravichandran Srinivasan In the global automotive landscape, customer feedback is treated with maximum focus and addressed as a high-priority mission critical for retention. For a dealership, the workshop is the heart of this relationship, where every interaction is a “moment of truth”. The Workshop Ecosystem: Precision and Personnel A customer-centric dealership ensures that every vehicle […]