Network Depth, Application Expertise and Service Excellence power its continued success When Popular Mega Motors walked onto the stage at the Tata Motors Annual Dealer Conference in 2025 to receive recognition for “Spare Parts Process Excellence” and “CV Passenger Segment Market Share,” it marked more than just another industry award. It underlined a journey that […]
Daimler India Commercial Vehicles (DICV), the wholly-owned subsidiary of Daimler Truck, has strengthened its BharatBenz network in Eastern India with the inauguration of a new authorised dealership — Agile Trucking — in Raniganj, West Burdwan district, West Bengal. The strategically located facility marks a significant expansion for the brand across one of the state’s busiest […]
JS Four Wheel Motors Pvt Ltd, a prominent Mahindra dealer in eastern Rajasthan, completed 40 years in 2025. With operations spanning Alwar, Bharatpur, Dholpur, and Karauli, the dealership’s journey reflects the steady transformation of automotive retail in India’s semi-urban and rural markets. At the centre of this journey is Mr. Nikunj Sanghi, whose entrepreneurial path […]
After-sales service has quietly become one of the toughest challenges for passenger car makers. As cars grow smarter and customers expect quicker, clearer, and more premium care, service departments are under pressure like never before. Today’s vehicles come loaded with electronics, software, ADAS, and electric powertrains—technology that demands specialised tools and highly trained technicians, both […]
The carmaker sets a higher benchmark with predictive technology powering a seamless, sophisticated service network. As competition intensifies in the passenger car market, with new models and variants arriving every few months, after-sales service has quietly emerged as one of the strongest differentiators for winning and keeping customers. To earn loyalty, OEM-authorised workshops must deliver […]
KPIT Technologies has announced a strategic Outsourcing Service Provider (OSP) partnership with Salesforce to scale its Vehicle Relationship Management (VRM) platform on Salesforce’s AI-driven Agentforce 360 for Automotive. The collaboration aims to deliver measurable business outcomes for global automotive OEMs and mobility providers by transforming the aftersales ecosystem with data-driven, predictive and intelligent workflows. The […]
Mercedes-Benz India has strengthened its footprint in Karnataka with the inauguration of a new, state-of-the-art luxury sales and service facility in Bengaluru, operated by Viva Star. The new outlet reflects the brand’s ‘Go to Customer’ strategy and reinforces its commitment to delivering personalised, world-class luxury experiences to its growing base of discerning buyers. The facility […]
Motovolt Mobility, a maker of advanced and reliable electric two-wheelers, has announced an aggressive expansion plan to set up 100 new retail touchpoints across India in the next three months. This rapid rollout will strengthen the company’s presence in key cities and towns, supporting its goal of making electric mobility accessible and affordable for a […]
CASE Construction Equipment, a CNH brand, has strengthened its commitment to southern India with the inauguration of its first Company-Owned, Company-Operated (COCO) Brandstore in Tiruchirappalli. The new facility marks a major step in expanding the brand’s official footprint across Tamil Nadu and neighbouring markets. Located on the Trichy–Dindigul Road, the Brandstore places CASE at the […]
For Mr. Ashish Gupta, Brand Director, Skoda Auto India, dealership modernisation isn’t a forced leap into technology, but a steady walk forward—hand in hand with partners, one step at a time. By T. Murrali After-sales service is no longer just a support function—it has become a key way automotive brands win and retain customers. As […]
FY2024 was a defining period for GK Group, marked by strong achievements in two-wheelers, commercial vehicles and construction equipment. The group strengthened its presence across Chhattisgarh and Vidarbha through disciplined planning, consistent service standards and a sharp operational focus. With industrial activity rising in mining, infrastructure and manufacturing, FY2025 is expected to continue the momentum […]
Citroën India continues to expand its presence across India with the launch of its 126th Point of Sales and Service in Chennai. Driven by the rollout of the Citroën 2.0 – ‘Shift Into The New’ strategy the team is working on a long-term roadmap to deepen localisation, expand the dealer and service footprint, and elevate customer-centric product and ownership […]
By T. Murrali After-sales service has quietly become one of the toughest challenges for passenger car makers. As cars grow smarter and customers expect quicker, clearer, and more premium care, service departments are under pressure like never before. Today’s vehicles come loaded with electronics, software, ADAS, and electric powertrains—technology that demands specialised tools and highly […]
By T. Murrali India’s automobile dealerships are standing at a crossroads. Whether it’s passenger cars, two-wheelers, or commercial vehicles, dealers today face a fast-evolving landscape shaped by digital disruption, changing customer expectations, new technologies, and shrinking profit margins. Each segment has its own battles — from electrification and online buying trends to rising costs and […]
Ashok Leyland has expanded its footprint in Qatar through a new partnership with FAMCO Qatar, an Al-Futtaim Group company. The move builds on Ashok Leyland’s successful 2024 expansion into Saudi Arabia with FAMCO KSA, reinforcing the strong strategic alliance between Al-Futtaim and Ashok Leyland. The launch, held at the Doha Exhibition and Convention Centre, marks […]