Ultraviolette has announced a strategic partnership with Elektrorider, appointing the company as its official importer and distributor across six Central European markets—Hungary, Croatia, Slovakia, Romania, Slovenia and the Czech Republic. With this move, Ultraviolette expands its presence to 19 European countries, strengthening its global growth strategy under its ‘Make in India, for the World’ vision. […]
By Ravichandran Srinivasan In the global automotive landscape, customer feedback is treated with maximum focus and addressed as a high-priority mission critical for retention. For a dealership, the workshop is the heart of this relationship, where every interaction is a “moment of truth”. The Workshop Ecosystem: Precision and Personnel A customer-centric dealership ensures that every vehicle […]
Maruti Suzuki India Limited has expanded its after-sales footprint with the addition of a record 502 new service touchpoints in FY2025–26, marking the company’s highest-ever network expansion in a single financial year. With this, Maruti Suzuki’s total service network has grown to 5,926 touchpoints, spanning over 3,000 cities and towns across India. The expansion reflects […]
Nissan Motor India has introduced a first-of-its-kind 55-minute vehicle exchange programme in partnership with Spinny, aimed at simplifying and accelerating the car buying and selling process for customers. The initiative enables customers to get their existing vehicles evaluated on the spot and avail exchange benefits while purchasing a new Nissan car—all within a streamlined, under-one-roof experience. Dedicated Spinny […]
Mahindra Group currently holds close to 7% market share in the trucks and buses segment and around 24% in the intermediate and light commercial vehicle (I&LCV) bus category. It aims to expand its overall market share to around 10–12% by FY31 and exceed 20% by FY36. Mahindra’s Truck and Bus Business (MTB) has strengthened its […]
Kinetic Watts & Volts Ltd. (KWV), the electric mobility arm of Kinetic Engineering Ltd., has strengthened its hometown presence with the launch of its fifth Pune dealership, located at Sinhagad Road. Operated by Ayush Motors EV, the new 3S showroom — offering sales, service, and spares — brings the Kinetic DX electric scooter range closer […]
Network Depth, Application Expertise and Service Excellence power its continued success When Popular Mega Motors walked onto the stage at the Tata Motors Annual Dealer Conference in 2025 to receive recognition for “Spare Parts Process Excellence” and “CV Passenger Segment Market Share,” it marked more than just another industry award. It underlined a journey that […]
Daimler India Commercial Vehicles (DICV), the wholly-owned subsidiary of Daimler Truck, has strengthened its BharatBenz network in Eastern India with the inauguration of a new authorised dealership — Agile Trucking — in Raniganj, West Burdwan district, West Bengal. The strategically located facility marks a significant expansion for the brand across one of the state’s busiest […]
Gainwell Trucking Private Limited (GTPL) has achieved significant growth during the past six months, deploying record machines across key industrial and mining regions, expanding its service network to eight strategic locations totalling more than 35,000 square feet of operational area, and augmenting its workforce to strengthen customer support capabilities. The company recorded sales of 320 heavy-duty […]
JS Four Wheel Motors Pvt Ltd, a prominent Mahindra dealer in eastern Rajasthan, completed 40 years in 2025. With operations spanning Alwar, Bharatpur, Dholpur, and Karauli, the dealership’s journey reflects the steady transformation of automotive retail in India’s semi-urban and rural markets. At the centre of this journey is Mr. Nikunj Sanghi, whose entrepreneurial path […]
After-sales service has quietly become one of the toughest challenges for passenger car makers. As cars grow smarter and customers expect quicker, clearer, and more premium care, service departments are under pressure like never before. Today’s vehicles come loaded with electronics, software, ADAS, and electric powertrains—technology that demands specialised tools and highly trained technicians, both […]
The carmaker sets a higher benchmark with predictive technology powering a seamless, sophisticated service network. As competition intensifies in the passenger car market, with new models and variants arriving every few months, after-sales service has quietly emerged as one of the strongest differentiators for winning and keeping customers. To earn loyalty, OEM-authorised workshops must deliver […]
KPIT Technologies has announced a strategic Outsourcing Service Provider (OSP) partnership with Salesforce to scale its Vehicle Relationship Management (VRM) platform on Salesforce’s AI-driven Agentforce 360 for Automotive. The collaboration aims to deliver measurable business outcomes for global automotive OEMs and mobility providers by transforming the aftersales ecosystem with data-driven, predictive and intelligent workflows. The […]
Mercedes-Benz India has strengthened its footprint in Karnataka with the inauguration of a new, state-of-the-art luxury sales and service facility in Bengaluru, operated by Viva Star. The new outlet reflects the brand’s ‘Go to Customer’ strategy and reinforces its commitment to delivering personalised, world-class luxury experiences to its growing base of discerning buyers. The facility […]
Motovolt Mobility, a maker of advanced and reliable electric two-wheelers, has announced an aggressive expansion plan to set up 100 new retail touchpoints across India in the next three months. This rapid rollout will strengthen the company’s presence in key cities and towns, supporting its goal of making electric mobility accessible and affordable for a […]