Omega Seiki Mobility (OSM) has entered into an association with Europ Assistance (EAI) to offer 24×7 roadside assistance with the aim of creating a secure environment for its entire range of EV’s, consumers while riding on the road in case of any urgent vehicle service / assistance required.
The roadside assistance program will include facilities such as repair on spots, towing assistance after breakdown, towing on accident, towing / on-site repair beyond coverage radius, battery recharge / charging point, breakdown support over phone, finding nearest client authorized garage / client authorized dealer, SMS service, user conference calling, emergency message transmission assistance, etc. The on-spot repairing will cover minor onside repairs, battery jump-start, tyre problems, locked vehicle or lost keys and fuel delivery.
Deepak Luthra, Head of Automotive, Europ Assistance, said: “The tie-up will serve as a quick, easy alternative for the customers, relieving them of all the worries of roadside malfunctions of their vehicles. A quick support plan of action has been laid down by OSM & EAI. Upon receipt of a call from the customer for specific issues with the vehicle, a prompt, first attempt to solve the problem over the phone will be made. In case the issue remains unresolved over the phone, immediate activation of services will be offered to the client. In addition, contact details of the nearest Client Authorized Garage / Dealer will also be made available to the customer. Special provisions, to organize a conference call between the customer & the Authorized Service Provider to ensure seamless and speedy delivery of the services will also be offered to the customer”.