Keeping ‘Customer Delight’ as the core of service operations, Isuzu Motors India inaugurated a new ‘Isuzu Skill Development and Experience Centre’ in Noida, today. Located at sector-10, the new facility will impart world-class comprehensive training to the service personnel including service managers, advisors and technicians of growing ISUZU dealer partners in the North and other neighbouring regions. It features brand experience centre with a permanent two-vehicle display in a thematic environment. The new centre adds to the existing skill development facility already operational in Chennai, since 2014. The facility was inaugurated by the top management of Isuzu Motors India including Mr. Rajesh Mittal, Managing Director and President and Mr. Toru Kishimoto, Deputy Managing Director, in the presence of a few dealer partners and staff.
The new regional facility will offer specialised learning modules to ISUZU dealer technicians on various technical knowledge on ISUZU vehicles, service aspects apart from skill enhancement. The modules, comprising class-room and practical sessions in live work-bays, will comprehensively cover areas from periodic maintenance to advanced level of drivetrain management. The centre can impart training to 15-20 dealer personnel per batch and the sessions will be handled by dedicated ISUZU service coaches.
Commenting on the occasion, Toru Kishimoto, Deputy Managing Director, Isuzu Motors India said, “Training and Development has always been at the core of ISUZU operations. Being a leading manufacturer of commercial vehicles globally, ISUZU believes in skill development of dealer technicians as one of the key pillars of providing higher service quality and ensuring customer delight. We are committed to offering the ‘right products and services’ in India as well and this centre will further enhance the skill and competence in the service domain.”
This facility will also serve as a base for honing skills of the national team of technicians who would represent India at the ‘I-1Grand Prix World Technical Competition’ held biennially. Notably, Team India has reached the top 10 position amongst teams from 24 other countries, in the highly recognised ISUZU global competition.
