By Ravichandran Srinivasan, Industry Domain Expert Running an automobile dealership is a paradox of scale. It is a high-volume, capital-intensive business that operates on razor-thin net margins, typically between 1% and 2%. In this hyper-competitive environment, even minor operational inefficiencies or unmonitored financial leakages can quickly transform a high-revenue enterprise into a loss-making one. Achieving […]
By Ravichandran Srinivasan In the luxury automotive business, after-sales service plays a pivotal role in shaping customer loyalty and long-term brand affinity. As vehicles become increasingly connected and electrified, dealerships are investing in advanced workshop capabilities, digital technologies and personalised customer engagement to deliver a seamless ownership experience. In this interview with Aftermarket & Service, […]
VinFast Auto India has inaugurated its 60th retail outlet in India, a new 3S dealership in Patna, Bihar — marking the Vietnamese electric vehicle brand’s first presence in the state and its continued push into tier 2 and tier 3 markets across the country. The milestone comes just one year after VinFast opened its first […]
Flying Flea, Royal Enfield’s city electric mobility brand, has significantly expanded its retail presence in Bengaluru, adding 10 new touchpoints to its existing store in Jayanagar, taking the total to 11 locations across the city. The rapid expansion comes in response to strong customer interest in the Flying Flea C6, the brand’s first electric motorcycle. […]
Montra Electric has inaugurated its first electric small commercial vehicle dealership in West Bengal, partnering with Next Drive Mobility to open a sales, service, and spare parts facility in Howrah, Kolkata. The launch formally introduces the EVIATOR e-SCV to the region’s last-mile delivery ecosystem. The timing is deliberate. West Bengal’s commercial fleet continues to run […]
Ashok Leyland has inaugurated two new M&HCV dealership outlets in Assam with the channel partner Bimal Auto Commercial Pvt Ltd. The two dealership outlets are located in Dibrugarh and Bongaigaon and will go a long way in further strengthening Ashok Leyland’s robust distribution network. With these additions, Ashok Leyland now has 26 M&HCV touchpoints across […]
Raptee.HV, the Chennai-based electric motorcycle maker, has opened its first Experience Centre outside its home market, marking its entry into Bengaluru as part of a broader national expansion strategy. The new centre gives customers the opportunity to explore the technology behind the T30, take test rides, and access dedicated service and after-sales support. The T30 […]
Skoda Auto India has inaugurated three new customer touchpoints in Gujarat in partnership with PPS Motors Pvt. Ltd., further expanding its presence in the western region. The new facilities include a sales and service dealership at Naroda in Ahmedabad, a sales facility at Maninagar in Ahmedabad, and a compact 3S facility in Himmatnagar. The Naroda […]
PPS Motors, part of one of India’s largest automobile retail conglomerates, announced the inauguration of a new Mahindra touchpoint in Pune, strengthening its presence in Maharashtra. The facility was inaugurated by Mahindra & Mahindra officials Aman Malik, National Sales Head, Gaurav Beohar, Zonal Sales Head (West), Prabhakar Jakkan, Regional Sales Manager, Pakshal Shah, Chief of Staff, PPS […]
The Federation of Automobile Dealers Associations (FADA), the apex body representing India’s automobile retail industry, successfully concluded the fifth edition of its Finance and Insurance (F&I) Summit 2026 at Aurika, Mumbai Skycity. The summit brought together leaders from India’s banking, finance, insurance and automobile retail sectors to discuss the evolving landscape of vehicle ownership and […]
By Ravichandran Srinivasan In India’s highly competitive passenger vehicle retail ecosystem, scale alone is no longer enough. The real differentiator lies in how effectively dealerships can balance growth with profitability, customer retention, operational discipline, and workforce capability. Few dealer groups exemplify this balance as effectively as Bimal Auto, one of the largest and most influential […]
Ultraviolette has announced the launch of its new UV Space Station in Aizawl, marking the company’s entry into Northeast India and a significant milestone in its expanding national retail and service network. The new experience centre, established in partnership with dealer M/s. MSS Motors, will give customers across the region access to Ultraviolette’s performance electric […]
From pioneering customer success centres and EV applications to building future-ready skills, Mithila Motors is strengthening its position as one of eastern India’s leading Tata Motors commercial vehicle dealerships while preparing for the next phase of industry growth. The journey of Mithila Motors Pvt. Ltd. began in 1958 under the leadership of Late Shri Bipin […]
Michelin has launched a new Michelin Tyres and Services store in Bikaner, Rajasthan, in partnership with Bhagwati Tyres — further strengthening the tyre maker’s retail presence in the State. Strategically located near Khatu Shyam Temple on Jaipur Road, the 7,000 sq ft facility is a modern premium mobility destination offering Michelin’s passenger car and two-wheeler […]
Ultraviolette has announced the launch of its second UV Space Station in Chennai — its 42nd outlet in India — further expanding its retail and service presence across the country. The new experience centre, established in partnership with dealer JMB Motors, is located at 129/64, Bala Padmam, Chetpet, Harrington Road, Chennai — and marks the […]