As commercial vehicle customers demand greater transparency, digital convenience and sustainable mobility, Mithila Motors is strengthening its customer-centric approach while preparing its people, processes and infrastructure for the evolving mobility landscape through 2030. The commercial vehicle dealership business is undergoing a major transformation as technology, sustainability and changing customer expectations redefine the ownership experience. Sharing […]
As vehicle technologies evolve and customer expectations rise, Prem Auto is focusing on digital service, data-led workshop management, customer retention and faster technical support. The automobile industry is entering a period of rapid change, with digital engagement, alternative powertrains, data-driven operations and stronger customer relationships expected to shape the market through 2030. Mr. Utkarsh Agrawal, […]
Building consultative sales, predictive after-sales and cleaner mobility solutions The commercial vehicle industry is moving beyond conventional product sales towards delivering complete lifecycle value, where uptime, transparency and advisory support will define customer loyalty. According to Mr. Adit Khara, Partner, Jitendra Automobiles, the next five years will witness a fundamental shift in how dealerships engage […]
According to Mr. C. S. Vigneshwar, President, FADA, the dealer’s role evolves — from a point of sale into the customer’s trusted transition partner and long-term mobility advisor. The FY’26 closed as a landmark year for Indian auto retail — the industry retailed close to 2.97 crore vehicles, up over 13% and within touching distance of […]
The Federation of Automobile Dealers Associations (FADA), the apex national body of automobile retail in India, has announced the appointment of Mr. Sai Giridhar as FADA’s 38th President and for the years 2026-28. The decision was made at the 323rd Governing Council Meeting, which was held immediately after the 62nd Annual General Meeting. Mr. Giridhar is the Managing Director of […]
Unveils FADA Digest 2026, Kaleidoscope, FADA Employee ID Programme and DSS’26 findings at the event The Federation of Automobile Dealers Associations (FADA) hosted the 8th Auto Retail Conclave 2026, bringing together policymakers, industry leaders, automobile manufacturers, dealers and ecosystem partners to deliberate on the future of India’s automotive retail sector under the theme “BHARAT: Inclusive Mobility, […]
As mobility technologies evolve, knowledgeable teams, customer-centric engagement and continuous learning will become the defining strengths of successful dealerships. India’s automotive retail industry is witnessing a rapid transformation as alternate fuel vehicles, digitally informed customers and advanced vehicle technologies reshape the dealership experience. While the transition towards cleaner mobility continues to gather momentum, dealerships will […]
Infrastructure growth, alternate fuels and connected fleet technologies will redefine the commercial vehicle market, while digital customer engagement and proactive service will shape the future of dealership operations. India’s commercial vehicle industry is entering a high-growth phase, supported by strong infrastructure investments, rising freight demand and rapid technological advancements. With expanding highways, ports, airports and […]
Suzuki Motorcycle India Pvt. Ltd. (SMIPL) has inaugurated India’s first Suzuki Lounge — a new integrated service and customer experience outlet — at Riddhi Auto Agencies LLP (Riddhi Suzuki) in Pimpalghar, Bhiwandi, Thane, Maharashtra. The outlet was inaugurated by Vivek Jain, Assistant Vice-President, After Sales, and Osamu Tani, Operation Manager, After Sales, SMIPL. The Suzuki […]
Daimler India Commercial Vehicles (DICV), maker of BharatBenz trucks and buses and a wholly owned subsidiary of Daimler Truck AG, today inaugurated its new authorised BharatBenz dealership, Agile Trucking, at Uluberia, Howrah, West Bengal. The new facility strengthens BharatBenz’s footprint in eastern India and reinforces its commitment to providing sales, service, and spares support in […]
E3 Electric.Ai, a Bengaluru-based electric mobility startup, today announced the opening of its first Experience Centre in Koramangala, Bengaluru, on August 15, 2026, marking a fitting Independence Day milestone for a scooter designed in India, for the world. The 2,500 sq. ft. flagship centre combines sales, service, and spares, allowing customers to explore, experience, and […]
Kia India, one of the country’s leading mass-premium carmakers, today inaugurated its new Dealer Training Academy at Supernova Kia in Ahmedabad, Gujarat. With a capacity to train approximately 250 personnel per month, the academy strengthens Kia India’s approach to developing skilled and knowledgeable dealer teams across sales and service. The academy enables dealer-led Level-1 training […]
By Ravichandran Srinivasan, Industry Domain Expert Running an automobile dealership is a paradox of scale. It is a high-volume, capital-intensive business that operates on razor-thin net margins, typically between 1% and 2%. In this hyper-competitive environment, even minor operational inefficiencies or unmonitored financial leakages can quickly transform a high-revenue enterprise into a loss-making one. Achieving […]
By Ravichandran Srinivasan In the luxury automotive business, after-sales service plays a pivotal role in shaping customer loyalty and long-term brand affinity. As vehicles become increasingly connected and electrified, dealerships are investing in advanced workshop capabilities, digital technologies and personalised customer engagement to deliver a seamless ownership experience. In this interview with Aftermarket & Service, […]
VinFast Auto India has inaugurated its 60th retail outlet in India, a new 3S dealership in Patna, Bihar — marking the Vietnamese electric vehicle brand’s first presence in the state and its continued push into tier 2 and tier 3 markets across the country. The milestone comes just one year after VinFast opened its first […]