By Ravichandran Srinivasan, Industry Domain Expert Running an automobile dealership is a paradox of scale. It is a high-volume, capital-intensive business that operates on razor-thin net margins, typically between 1% and 2%. In this hyper-competitive environment, even minor operational inefficiencies or unmonitored financial leakages can quickly transform a high-revenue enterprise into a loss-making one. Achieving […]
By Ravichandran Srinivasan In the luxury automotive business, after-sales service plays a pivotal role in shaping customer loyalty and long-term brand affinity. As vehicles become increasingly connected and electrified, dealerships are investing in advanced workshop capabilities, digital technologies and personalised customer engagement to deliver a seamless ownership experience. In this interview with Aftermarket & Service, […]
By Ravichandran Srinivasan In the global automotive landscape, customer feedback is treated with maximum focus and addressed as a high-priority mission critical for retention. For a dealership, the workshop is the heart of this relationship, where every interaction is a “moment of truth”. The Workshop Ecosystem: Precision and Personnel A customer-centric dealership ensures that every vehicle […]
Suraj Kumar Agrawal starts his day early, walking into his workshop with the same enthusiasm he had when he first entered the garage industry over a decade ago. At just 34, he is the proud owner of a well-established car service center, Raju Car Care, in Bhilai, where he and his team of eight mechanics […]