Suzuki Motorcycle India Pvt. Ltd. (SMIPL) has inaugurated India’s first Suzuki Lounge — a new integrated service and customer experience outlet — at Riddhi Auto Agencies LLP (Riddhi Suzuki) in Pimpalghar, Bhiwandi, Thane, Maharashtra. The outlet was inaugurated by Vivek Jain, Assistant Vice-President, After Sales, and Osamu Tani, Operation Manager, After Sales, SMIPL.
The Suzuki Lounge brings together a modern service workshop, a premium customer lounge, and a dedicated new vehicle display area within a single, thoughtfully designed space. The customer lounge features contemporary interiors, warm wooden accents, café-style reception, comfortable seating, and dedicated discussion spaces. An open layout with glass partitions gives customers clear visibility of the service area, where trained Suzuki technicians attend to their vehicles. The Thane outlet is equipped with four service bays. A dedicated display zone allows customers to explore Suzuki’s latest motorcycles and scooters during their visit.
Mr. Hari Krishna K., Executive Officer, Sales and After-Sales, SMIPL, said, “Suzuki Lounge represents a significant step forward in our customer-centric approach and brings the spirit of ‘By Your Side’ into the service experience. Today’s customers expect more than just service. They seek transparency, comfort, and a premium experience. With Suzuki Lounge, we are creating an environment where customers can relax, stay connected, and confidently witness the care and expertise that goes into servicing their vehicles.”
The Suzuki Lounge marks a step towards a more contemporary and hospitality-inspired approach to after-sales service as SMIPL continues to strengthen its customer touchpoints across India.
