Repair & Maintenance Vehicle Finance

Policybazaar launches Claim Assurance Program to facilitate faster vehicle damage claims

Recognising the need for quick and steadfast claims support, Policybazaar has launched its Claim Assurance Program to fast-track motor insurance claims. With a strong presence across 1000+ PIN codes, Policybazaar is targeting metro cities as well as tier 2 & 3 regions. Continuing with its razor-sharp commitment to claims, the brand has launched a slew of initiatives to strengthen its claims assistance across all verticals. The company has also launched a brand new advertising campaign to raise awareness regarding initiatives taken to expedite claims processing. 

Right from a fender-bender to a serious collision – getting into an accident can be quite a daunting experience. The last thing one needs on top of that is the hassle of a complex and time-consuming claims process. Facilitating quick and effective claims settlement has been a focus area that Policybazaar has relentlessly been working on. The brand understands that while insurance is a promise of a secure future, claim is that moment of truth when that promise needs to be honoured.   

“We understand that dealing with car damage and insurance claims can be stressful,” says Tarun Mathur, CBO, General Insurance, Policybazaar. “Our commitment to providing seamless support extends beyond promises; it’s about tangible actions. While no one anticipates an accident coming, we understand that it’s our duty to stand by our customers when they need it the most. Understanding the stress and uncertainty associated with claims, we have conceptualised the Claim Assurance Program which will offer immediate assistance and resolution.”

The Claim Assurance Program offers a range of services to ease car insurance claims woes for customers. Included with every policy, the benefits include a dedicated claim manager that will help with the end-to-end claims journey and status of claims. The policyholder also gets an on-ground support team that will facilitate pick-up, repair and delivery of vehicles through 1500+ network garages. For any other hiccups, there is 24*7 claims assistance helpline that will be available even on public holidays. 

The marketing campaign features a series of engaging advertisements that showcase familiar situations that mirror Policybazaar’s robust claims support. Right from speedy pick-up to reassuring claims assistance – Policybazaar hopes to build awareness and change the consumer’s perception around claims experience.