Mercedes-Benz India, the country’s leading luxury carmaker, has strengthened its presence in Rajasthan with the inauguration of a state-of-the-art 2S luxury service facility in Udaipur. The new centre, set up with T&T Motors, underscores the brand’s ‘Go to Customer’ strategy and meets the rising demand for premium cars and bespoke services in emerging luxury markets like Udaipur.
Spanning 9,000 sq. ft., the T&T Motors Udaipur facility is designed to provide customers with a seamless ownership experience. It houses three bays for preventive maintenance and general repairs, two for quick body and paint jobs, and three supporting bays. A key highlight is the Premier Express Bay, enabling customers to get select services completed within just 60 minutes.
The facility also introduces Udaipur’s only 180 kW ultra-fast charger with two bays, open to all BEV customers. Soon, a 24-hour Service Mobilio facility will also be available. In addition, customers can access a host of digital services such as online appointment booking, Digital Service Drive, and the Vehicle Digital Reception System.
Mr. Santosh Iyer, Managing Director & CEO, Mercedes-Benz India, said, “Udaipur is celebrated globally as a city of palaces, lakes and luxury hospitality, making it a natural market for Mercedes-Benz. The inauguration of this world-class 2S service facility reflects our ‘service first’ approach and our commitment to elevating customer experience in this important market. With growing affinity for luxury consumption, we are confident T&T Motors will deliver an ownership experience that truly reflects the prestige of Mercedes-Benz.”
The facility also offers an exclusive car handover experience with the ‘Key Presenter’, creating a personal, immersive delivery moment. Customers benefit from dedicated consulting areas, private rooms for confidential discussions, a boutique for accessories and lifestyle items, and an advanced vehicle handover space equipped with eight display screens.
A spokesperson from T&T Motors added, “We are delighted to bring Mercedes-Benz’s world-class luxury service experience to Udaipur, a city renowned for its heritage and rising prominence as a luxury hub. This facility combines contemporary design with digital solutions to deliver an elevated and seamless customer journey.”
