AIS Windshield Experts, a subsidiary of Asahi India Glass Ltd. (AIS), is rapidly expanding its footprint across the country, reinforcing its position as India’s largest car glass repair and replacement network. As it adds new outlets nationwide, the brand is using its growing scale to tackle one of the biggest frustrations faced by Indian car owners — the stress and confusion of insurance claims.
For most customers, a cracked windshield is not just a repair issue but the beginning of a long and tiring process involving paperwork, follow-ups and coordination with insurers. AIS Windshield Experts aims to change this experience completely. The company has evolved into a full-service concierge model built around a “Care-First” approach, where customers are supported from the moment damage occurs until the vehicle is back on the road.
At the heart of this transformation is the company’s deep integration with India’s insurance ecosystem. AIS Windshield Experts has tied up with all major insurance providers, enabling a seamless and fully cashless claims process. Customers no longer need to deal with forms, inspections or reimbursement delays. The AIS team manages the entire claim journey — from filing and documentation to final approval — acting as a single point of contact for both the customer and the insurer.
This integrated model ensures direct billing with insurance companies, eliminating out-of-pocket expenses and the need for customers to chase claims. By stepping in as an intermediary, AIS Windshield Experts removes the paperwork burden altogether, allowing car owners to focus on their daily routines instead of insurance formalities.
The brand’s promise of convenience goes beyond paperwork. With a wide national presence and a large fleet of mobile service vans, AIS Windshield Experts brings professional glass repair and replacement services directly to customers’ homes or workplaces. Trained technicians carry out the job using OEM-grade glass and materials, ensuring quality repairs without disrupting the customer’s schedule.
Mr. Ratish Ramanujam, COO and Executive Director, AIS Windshield Experts, said that vehicle damage often creates two kinds of stress — the repair itself and the effort involved in managing insurance. He noted that the company has built a system where the customer’s only task is to make a call, while AIS takes care of insurance coordination, documentation and service delivery, ultimately saving customers valuable time.
Every service provided by AIS Windshield Experts is supported by a one-year written warranty covering workmanship and glass quality. By combining technical expertise with a concierge-style insurance experience, the company is setting new standards in customer care within India’s automotive aftermarket, redefining how simple and stress-free car glass repair can be.
