By Ravichandran Srinivasan, Industry Domain Expert Running an automobile dealership is a paradox of scale. It is a high-volume, capital-intensive business that operates on razor-thin net margins, typically between 1% and 2%. In this hyper-competitive environment, even minor operational inefficiencies or unmonitored financial leakages can quickly transform a high-revenue enterprise into a loss-making one. Achieving […]
By Ravichandran Srinivasan In the luxury automotive business, after-sales service plays a pivotal role in shaping customer loyalty and long-term brand affinity. As vehicles become increasingly connected and electrified, dealerships are investing in advanced workshop capabilities, digital technologies and personalised customer engagement to deliver a seamless ownership experience. In this interview with Aftermarket & Service, […]