By Ravichandran Srinivasan In the highly competitive and complex automotive industry, OEMs (Original Equipment Manufacturers) like MSIL face the formidable challenge of orchestrating an extensive and efficient transportation network. Their goal is to deliver vehicles seamlessly across diverse markets—domestic and export—while maintaining quality, optimizing costs, and adhering to strict timelines. This article explores the intricacies […]
Tag: Ravichandran Srinivasan
The Gold Standard Masterclass in Automotive Customer Retention
By Ravichandran Srinivasan In the global automotive landscape, customer feedback is treated with maximum focus and addressed as a high-priority mission critical for retention. For a dealership, the workshop is the heart of this relationship, where every interaction is a “moment of truth”. The Workshop Ecosystem: Precision and Personnel A customer-centric dealership ensures that every vehicle […]



