sales & service

Eicher and AV Motors open new state-of-the-art 3S Facility in Bhiwandi, Mumbai

Rajesh Rajgor attended the inauguration of Eicher Trucks and Buses’ new 3S dealership in partnership with AV Motors in Bhiwandi, Mumbai. The facility, led by Ajay Jain, MD, AV Motors and Piyush Jain, CEO, AV Motors, aims to elevate service standards in Mumbai Zone amidst increasing electronic components in vehicles. They emphasize investment in training, collaboration with manufacturers, and research to provide top-notch service. Additionally, Vinod Aggarwal, MD and CEO, VE Commercial Vehicles Ltd highlight Eicher’s Uptime Certified workshops nationwide, ensuring prompt and efficient servicing through advanced technology. This proactive approach sets a benchmark for the industry, ensuring reliable service for modern vehicles in Mumbai Zone and beyond.

Eicher Trucks and Buses, a division of VE Commercial Vehicles (VECV) Limited, has inaugurated a new 3S (Sales, Service, and Spares) dealership in partnership with AV Motors. This facility, located in Bhiwandi, marks AV Motors’ 5th in the Mumbai area, following locations in Panvel, Nalasopara, Miraroad, and Vadala, all within less than 2 years.

Vinod Aggarwal, MD and CEO, VE Commercial Vehicles Ltd, who graced the inauguration, commended Ajay Jain, Managing Director of AV Motors, for outstanding performance in sales handling 1,800-2,000 vehicles annually and servicing close to 1,500 vehicles per month. With a Total Industry Volume (TIV) of approximately 60,000 vehicles in Maharashtra each year, Mumbai and its surrounding region command a 50 percent market share. This new facility, spread across 1 lakh sq feet, will enable Eicher and AV Motors to expand their sales and service reach in medium and heavy commercial vehicles. The service center, equipped with 20 bays, ensures swift turnaround times for customers, with Eicher’s uptime certification guaranteeing quality service.

Elevating Service Standards
Vinod Aggarwal, MD & CEO of VECV, and Ajay Jain, CEO of AV Motors, are leading the charge in enhancing service standards in Mumbai Zone, especially in the face of increasing electronic components in vehicles. Aggarwal stressed the importance of adapting to technological advancements, stating, “As vehicles become more electronically sophisticated, our service approach must evolve to meet these changing needs.” He emphasized the need for specialized training and advanced diagnostic tools to effectively service modern vehicles.

Jain echoed Aggarwal’s sentiments, highlighting the challenges posed by electronic systems. “With the proliferation of electronics, servicing vehicles has become more complex. It requires a highly skilled workforce equipped with the latest technology to diagnose and repair these systems efficiently,” he said.

Discussing their response to these challenges, Aggarwal elaborated on their investment in training programs focused on electronics and software systems. “We understand the critical role of training in ensuring our technicians are equipped to handle the complexities of modern vehicles. Our training center is equipped with state-of-the-art facilities to provide hands-on experience with electronic systems,” he explained.

Jain emphasized the importance of collaboration with vehicle manufacturers to stay abreast of technological advancements. “We work closely with manufacturers to access the latest diagnostic tools and software updates. This partnership ensures we can effectively address any issues related to electronic components,” he stated.

Aggarwal also highlighted their commitment to ongoing research and development. “We continuously invest in R&D to develop innovative solutions for servicing electronic components. Our goal is to stay ahead of the curve and provide our customers with the best possible service experience,” he said.

Innovation in Preventive Maintenance
Piyush Jain outlined their proactive approach to preventive maintenance in light of electronic advancements. “With electronic systems, preventive maintenance becomes even more critical. We offer comprehensive maintenance programs tailored to the specific needs of modern vehicles, helping customers avoid costly breakdowns,” he explained.

Aggarwal and Jain reiterated their dedication to providing top-notch service in the face of technological advancements. “As electronics continue to shape the automotive industry, our commitment to excellence remains unwavering. We will continue to invest in training, technology, and research to ensure our customers receive the highest quality service,” they affirmed.

In addition to their commitment to service excellence, Eicher Trucks & Buses has established a network of Uptime Certified workshops across India. These workshops boast certified technicians and modern infrastructure, ensuring prompt and effective servicing of vehicles. Moreover, Eicher’s Uptime experts leverage advanced technology to monitor truck data and provide predictive diagnostics, enabling proactive maintenance and minimizing downtime.

This emphasis on predictive maintenance aligns with their goal of ensuring maximum uptime for their customers’ fleets, underscoring their dedication to delivering reliable and efficient service solutions in the ever-evolving automotive landscape. Vinod Aggarwal, MD & CEO of VECV, affirmed, “Our Uptime Certified workshops epitomize our commitment to proactive maintenance and minimizing downtime for our customers. With certified technicians and advanced technology, we ensure maximum uptime for their fleets, reinforcing our dedication to service excellence.”

As VECV and AV Motors pave the way for service excellence in Mumbai Zone, their proactive approach to electronic advancements and elevating services sets a benchmark for the industry, ensuring customers receive reliable and efficient deal for their modern vehicles.