myTVS is doubling down on its vision to redefine India’s vehicle aftermarket. In a recent media briefing, Mr. G. Srinivasa Raghavan, Managing Director, outlined how the company’s digital-first, service-led ecosystem is not only scaling faster than the industry but also reshaping mobility support for both individual car owners and large fleets. The company has now crossed the milestone of 10 million active service subscriptions, a strong indicator of the market’s growing preference for organised, tech-enabled service models.
Raghavan captured the inflection point succinctly when he said, “This milestone tells us that the aftermarket industry is truly becoming mobility-driven in its purest form. A five-year-old digital platform touching 18 to 20% of India’s car parc shows that customers are ready for intelligent, predictable and cost-effective service models.”
A Platform Built on Scale, Integration and Predictability
myTVS began as an online service management platform designed to integrate seamlessly with offline service delivery. That architecture now anchors one of the largest connected aftermarket ecosystems in the country.
myTVS Operating Network – Scale That Delivers
20+ vehicle manufacturers
100+ parts manufacturers
15+ financial services firms and banks
15+ insurance companies for collision repair and claims management
10 EV mobility startups
1100+ myTVS multi-brand service centres
1000+ mobility service touchpoints offering doorstep or onsite support in 60–120 minutes
A network spanning from Tripura to Gujarat and Kashmir to Kanyakumari enables myTVS to serve more than 250 towns, with plans to expand to nearly 600 towns next year.
Raghavan emphasised the importance of depth and breadth in the network: “A customer today does not want to travel more than 2–3 km for a service touchpoint. The sheer expanse of our network allows us to deliver convenience as a core value proposition.”
Widest Range of Services
The company has built what it calls the widest service portfolio in India’s aftermarket. Offerings now span Periodic maintenance, Denting and painting, AC and express services, Collision repair, Complex mechanical repairs, Roadside assistance, EV maintenance, Charging support, Vehicle valuation and more. This comprehensive service architecture, delivered through a mix of physical workshops and mobility units, positions myTVS as a single-window partner for both retail customers and fleets.
Dark-Store Driven Quick Commerce Model
One of the biggest operational breakthroughs has come from the company’s unique “garage-focused quick commerce” model. By the end of March 2026, myTVS will have 100 dark stores, scaling to 250 next year.
“We are building the shortest supply chain in the industry, from manufacturers to the myTVS platform to the service delivery network. With a digital catalogue of over 1.2 crore parts, we are one of the few globally capable of covering 70–75% of a garage’s parts requirements,” Raghavan said.
Through these dark stores, garages can source everything–from lubricants to collision parts–within two to four hours, using WhatsApp, an app or voice-based ordering.
Intelligent Service Delivery Powered by Cloud + AI
At the heart of myTVS’s repeat business–where 52% of daily service customers are returning users–is a proprietary cloud-AI platform. It predicts service needs, manages schedules, tracks vehicle health and drives personalised engagement.
The company’s newly launched Service Buddy experience enhances transparency by giving customers real-time updates on job progress, delivery timelines and recommendations.
The platform is also strengthening its partnerships. Global brands such as Valeo (clutch clinic) and Castrol (express service clinic) have collaborated with myTVS to create branded service experiences under the “myTVS Recommends” umbrella.
EV-Ready and Future-Focused
With the share of EVs rising sharply in fleets, myTVS has upgraded 120–150 centres to offer specialised EV services. It also supports multiple last-mile mobility operators and has signed a partnership with VinFast to serve its EV customers once the OEM begins deliveries in India.
Raghavan underlined the company’s readiness: “Every vehicle sold today is connected, and EVs accelerate data flow. Our cloud, AI and diagnostics stack already enables remote diagnostics, error-code management and seamless fleet scheduling across 1100 centres.”
Expanding into the Middle East
The company is now extending its fleet management architecture to global markets. myTVS has signed an MoU with Transguard in the UAE to manage an initial fleet of 650–700 vehicles. The regional focus will be on the Middle East and Africa, markets with strong aftermarket growth, high Indian and European vehicle presence, and clear demand for integrated fleet management. The company is also scaling operations in the UK and European region through its UK-based entity, Universal Components.
Strong Growth Momentum and Profitability Milestones
myTVS has been growing at a 35–40% CAGR over the past four years. The company became EBITDA-positive within five years, making it one of the fastest digital platforms in India’s automotive aftermarket to achieve profitability.
“We expect to close FY26 at around ₹2,100 crore in revenue and continue growing at 30–40% for the next few years. Our unit economics have always been strong because we never followed a pure aggregation model,” Raghavan noted.
Growth is being fuelled by an aggressive push into fleet management. myTVS now manages around 100 fleets, each ranging from 50 to 250 vehicles, taking over customer-owned garages and providing 24×7 uptime management, predictive diagnostics and onsite servicing.
