Mr. Sai Giridhar, Managing Director of Saisha Motors, which represents Skoda, Volvo Cars, JSW MG Motor and MG Select in Rajasthan, runs his car dealerships on a simple rule: charge customers only what he would charge a friend. He followed it for about 30 years. In an interview, he explained how this approach shaped everything […]
After-sales service has quietly become one of the toughest challenges for passenger car makers. As cars grow smarter and customers expect quicker, clearer, and more premium care, service departments are under pressure like never before. Today’s vehicles come loaded with electronics, software, ADAS, and electric powertrains—technology that demands specialised tools and highly trained technicians, both […]